At Flower Delivery Dagenham, we are dedicated to providing you with only the freshest, most beautiful flowers available. As a trusted and established Dagenham florist, our flower arrangements are carefully sourced, crafted, and delivered to homes and businesses in the area. We take great pride in our reputation for quality and reliability, and your satisfaction is at the heart of what we do.
We know how disappointing it is to receive flowers that are not in perfect condition. If your flowers or any part of your order arrive damaged, please notify us on the day of delivery. Our team will require photographs of the damage to help us quickly resolve the issue and improve our services. Every claim is handled promptly so you can enjoy your fresh flowers as soon as possible.
We guarantee that all of our flowers are delivered in pristine condition and are guaranteed to remain fresh for at least 5 days from the delivery date, provided they are cared for according to the instructions supplied. Our expert florists choose blooms at the peak of freshness and package them to ensure they arrive looking their best. Should you have any concerns about the freshness of your flowers within this window, please contact us within 48 hours of noticing an issue.
Your peace of mind is extremely important to us. If your flowers do not meet your expectations due to damage or lack of freshness, you are eligible for either a full refund or a replacement bouquet. After assessing your claim, we will discuss with you the most suitable option — whether that's sending out a new arrangement promptly or issuing a refund back to your original payment method. In the unlikely event a specific flower variety is unavailable for replacement, we will substitute with a similar style and value, and keep you informed every step of the way.
Our commitment to Dagenham's community means we want to hear from you should anything fall short of your expectations. If you have a complaint regarding your order or service, please reach out to us with your order details, issue description, and photographic evidence where relevant. We aim to acknowledge all complaints within one working day and provide a resolution within 3 working days. Our customer care team is dedicated to ensuring every concern is resolved fairly and efficiently. Your feedback also helps us maintain the high standards for which Flower Delivery Dagenham is known.
As your local Dagenham florist, we are committed to serving nearby households and businesses with passion and care. Our returns and complaints process is designed to make things as hassle-free as possible. We strive to deliver a seamless experience every time — with a focus on the freshest flowers and a customer-first approach for the whole Dagenham area. Thank you for putting your trust in us. Your satisfaction is always our priority.
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